ITVX Not Working? Here’s Why (And Fixes)

If you’re experiencing issues with ITVX on your smart TV, the first thing to check is your internet connection. A weak or unstable connection is often the root cause of streaming problems. To diagnose this, run a speed test on your device. If the speed is below the recommended level for streaming, try restarting your router or moving it closer to your TV. Once your internet is stable, relaunch ITVX to see if the issue is resolved. If not, consider reinstalling the app or checking for software updates on your smart TV.

Diagnosing Internet Connection Issues

Your internet connection is the backbone of your streaming experience. A weak or unstable connection can lead to buffering, freezing, and a host of other annoyances that disrupt your ITVX viewing.

Symptoms of Poor Connection

If you’re experiencing constant buffering or your stream keeps freezing, it’s a strong indicator that your internet connection might be the issue. ITVX is designed to buffer a small amount of data to ensure smooth playback, but if your connection is below 1 Mbps, you’re likely to run into problems.

Diagnostic Steps

Speed Test: The first step in diagnosing your internet woes is to run a speed test. Most smart TVs have built-in tools for this, or you can visit from another device on the same network.

Check Bandwidth Usage: Make sure no other devices on your network are hogging the bandwidth. Downloads, other streaming services, or even online gaming can affect your ITVX stream.


  • Restart Your Router: It’s a classic move for a reason. Unplug your router, wait for 30 seconds, and plug it back in. Sometimes, this simple act can work wonders.
  • Switch Wi-Fi Channels: If you’re on a crowded channel, switching to a less crowded one can improve your connection. Modern routers usually allow you to switch between 2.4 GHz and 5 GHz channels.
  • Contact Your ISP: If all else fails, it might be time to get in touch with your Internet Service Provider. They can run more in-depth diagnostics and even upgrade your plan if necessary.

By taking these steps, you’re not just throwing darts in the dark; you’re methodically eliminating potential issues. And in most cases, you’ll find that a stable internet connection will resolve the majority of your ITVX problems.

Updating the ITVX App

Keeping your ITVX app up-to-date is more than just about accessing the latest features. Updates often come with critical bug fixes, performance optimisations, and security patches that can significantly improve your streaming experience.

How to Update

Most smart TV platforms—be it Android TV, Apple TV, Fire TV, Roku, or Samsung’s Tizen OS, LG’s WebOS —automatically download and install app updates when the TV is idle. However, if you’ve turned off automatic updates, you’ll need to manually update the ITVX app. Here’s how:

Automatic Updates: Ensure your TV is connected to the internet and set to update apps automatically. This setting is usually found in the TV’s system or app settings.

Manual Updates: Navigate to your TV’s app store, search for ITVX, and select “Update” if available.

What Happens If You Don’t Update

Running an outdated version of ITVX can lead to a range of issues, from minor glitches to the app becoming completely inoperable. ITVX occasionally discontinues support for older versions, so keeping the app updated is crucial for uninterrupted streaming.

By staying on top of updates, you’re ensuring that you have the most stable, secure, and feature-rich version of ITVX available. It’s a small but significant step in troubleshooting any issues you may encounter.

Clearing App Data and Cache

Over time, apps like ITVX store temporary files known as cache. While this usually helps improve your streaming experience, too much accumulated data can sometimes cause the app to slow down or even crash. Clearing this data can often resolve such issues.

How to Clear Data

The process for clearing app data varies depending on your smart TV’s operating system. Here’s a quick rundown:

  1. Android TV: Navigate to Home > Settings > Apps > See all apps, find ITVX, and click “Clear data.”
  2. Amazon Fire TV: Go to Settings > Applications > Manage Installed Applications, find ITVX, and select “Clear Data.”
  3. Samsung Smart TV: For 2020 models and above, go to Home > Settings > Device Care > Manage Storage, choose ITVX, and click “Clear Cache.
  4. LG Smart TVs: On LG TVs running webOS, you won’t find an option to clear app data in the traditional sense. However, you can achieve a similar result by doing the following:
    • Navigate to the Home Screen and click on “Settings.”
    • Go to “All Settings” at the bottom right corner.
    • Under the “General” tab, scroll down to “Apps” and select ITVX.
    • Click on “Delete,” which will uninstall the app.
    • Reinstall ITVX from the LG Content Store.

Important note: By doing this, you’re essentially clearing all data related to the ITVX app and starting fresh. Just like with other platforms, you’ll need to log back into your ITVX account and reconfigure any settings.

Note: Some smart TV platforms may not offer an option to clear app data. In such cases, uninstalling and reinstalling the ITVX app is your best bet.

Consequences of Clearing Data

It’s important to note that clearing data will reset all your app preferences and sign you out of your ITVX account. While this means you’ll have to log back in and reconfigure any personalized settings, it also provides you with a clean slate, potentially resolving any lingering issues.

Warning: For LG Smart TV users, following the uninstall and reinstall process will remove all saved settings and preferences for the ITVX app. Make sure you’re comfortable with this before proceeding.

Server Outages

Sometimes the issue isn’t on your end at all; it’s with ITVX’s servers. Server outages are rare but can disrupt your streaming experience.

What to Do During an Outage

Check Official Channels: ITVX usually announces server issues on their social media accounts or through their app. Keep an eye out for any updates.

Wait: Unfortunately, there’s not much you can do during a server outage except wait for ITVX to resolve the issue.

Alternative Content: While waiting, you might explore other streaming services or catch up on shows and movies you’ve been meaning to watch.

Server outages are frustrating, but they’re usually resolved quickly. Patience is key here. Once the servers are back up, you should be able to resume streaming without any issues.

Device-Specific Issues

While most smart TVs operate under similar principles, each brand or model may have its own set of quirks and features. This section will address some common device-specific issues that could affect your ITVX experience.

Sony Smart TVs

Clear Data: Navigate to Settings > Apps > See all apps, find ITVX, and click “Clear data.”

Restart: Hold the power button on your remote for 5-10 seconds to reboot your Sony TV.

Samsung Smart TVs

Manage Storage: Go to Home > Settings > Device Care > Manage Storage, choose ITVX, and click “Clear Cache.”

Software Update: Ensure your Samsung TV’s software is up-to-date, as outdated firmware can cause app issues.

LG Smart TVs

Reinstall App: As mentioned earlier, LG TVs running webOS don’t allow you to clear app data. Your best bet is to uninstall and reinstall the ITVX app.

Fire TV and Roku

Clear Data: Navigate to Settings > Applications > Manage Installed Applications, find ITVX, and select “Clear Data.”

System Update: Make sure your Fire TV or Roku device is running the latest version of its operating system.

Note: Always remember that clearing data or uninstalling the app will reset all your settings and preferences. Proceed with caution.

Alternative Solutions

If you’ve tried all the above steps and still find yourself unable to stream ITVX content, don’t lose hope. There are alternative methods to get your streaming back on track.

Casting from Mobile App

Why It’s Useful: Casting allows you to bypass the smart TV app and stream directly from a mobile device.

How to Cast:

  • Open the ITVX app on your mobile device.
  • Play the content you wish to watch.
  • Tap the Cast icon and select your smart TV from the list of available devices.

Contacting ITVX Support

When to Contact: If you’ve exhausted all other options and the issue persists, it’s time to reach out to the experts.

How to Contact: Visit the ITVX support page or use the in-app contact feature to get in touch with customer service. ITV’s support team is also available on Twitter/X. You can DM them via @itvxhelp.

Waiting for Updates

Why It’s an Option: Sometimes, the issue might be a known bug that ITVX is actively working to fix.

What to Do: Keep an eye on the app store for updates that may resolve your issue.

Note on Screen Mirroring and HDMI

ITVX doesn’t support screen mirroring or the use of HDMI MHL adapters due to licensing reasons. Keep this in mind if you’re considering alternative viewing methods.


You’ve now been armed with a comprehensive toolkit for troubleshooting ITVX on your smart TV. From the foundational importance of a stable internet connection to device-specific quirks, we’ve covered the gamut of potential issues and their solutions. While it can be frustrating when technology doesn’t work as expected, remember that most problems have a fix—you just need to know where to look.

If you encounter an issue we haven’t covered, we encourage you to share it in the comments section below. Your experience could help others facing similar challenges.

Happy streaming!

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About S. Santos

👋 I'm a technology columnist and blogger with over 10 years of experience, currently serving as Blue Cine Tech's AV Editor. Specialising in gadgets, home entertainment, and personal technology, my work has been featured in top technology blogs. I'm dedicated to breaking down the complexities of the latest tech trends, from explaining the intricacies of Dolby Vision to optimising your streaming experience. This blog serves as a platform for my ongoing exploration of the ever-evolving tech landscape. If you see me at industry events like CES or IFA, feel free to say hello.

1 thought on “ITVX Not Working? Here’s Why (And Fixes)”

  1. Hi, today I got Sky glass and I am unable to get on to itvx. All I get is an error message telling me that something went wrong. Very frustrating as I was unable to get it on my Sky Stream puck so upgraded to sky glass. Am at a loss! Anyone else having this issue?


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