Virgin Media O2 apologizes as thousands hit by second internet outage in one day

Virgin Media O2 has issued an apology after tens of thousands of its customers reported being unable to access the internet for the second time in one day. Downdetector, which tracks websites, reported that more than 54,000 people had reported that their home broadband was not functioning on Tuesday afternoon.

Downdetector reported outages from Virgin Media

The second outage occurred at around 4 pm BST on 4th April, just a few hours after Virgin announced that it had fixed a previous fault that had left many customers without a connection overnight and into the morning. At 8 am, just under 26,000 people reported to the website that they were unable to access their broadband. The number of reports decreased by the afternoon, but it is unclear how many people were actually affected by the outage since users must have an additional way to access the internet, such as a mobile device with 4G, in order to report the problem.

The outage occurred as Virgin Media O2 had contacted its customers to advise them of price increases, which average at a 13.8% higher bill. The company apologised for any inconvenience caused by the outages.

Virgin Media O2 had previously assured its customers that it was aware of the issue with broadband services and was “working to identify and fix the problem as quickly as possible.” The company has around 5.8 million home broadband users across the UK, according to its latest figures.

Virgin Media Twitter
Virgin Media Twitter

The recent outages have highlighted the fragility of the UK’s broadband network and the importance of maintaining a robust and reliable infrastructure. With millions of people now working from home, reliable broadband connectivity is more important than ever. The recent outages have undoubtedly caused frustration and inconvenience for Virgin Media O2’s customers, who rely on their broadband services for work, entertainment, and communication.

Virgin Media O2 has promised to investigate the cause of the outages and work to prevent similar incidents from occurring in the future. The company has a responsibility to ensure that its customers receive the reliable and high-quality broadband services they expect and pay for.

Source: BBC, Independent UK

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About S. Santos

๐Ÿ‘‹ I'm a technology columnist and blogger with over 10 years of experience, currently serving as Blue Cine Tech's AV Editor. Specialising in gadgets, home entertainment, and personal technology, my work has been featured in top technology blogs. I'm dedicated to breaking down the complexities of the latest tech trends, from explaining the intricacies of Dolby Vision to optimising your streaming experience. This blog serves as a platform for my ongoing exploration of the ever-evolving tech landscape. If you see me at industry events like CES or IFA, feel free to say hello.

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