Roku devices are among the best picks for streaming services. The Roku OS has been well received by users thanks to its simple and elegant user interface. But sometimes, you might find your Roku is not working. In fact, a lot of users have reported that their Roku TV keeps turning off. There are several fixes below if you are experiencing any of these issues.
Before doing anything, check for a system update. A new update usually comes with fixes for bugs and glitches. To do this, go to Settings > System > System Update, select Check for Update, and install any available updates. If the Roku TV turns off randomly during use, ensure you read on.
Method 1: Turn off HDMI-CEC
HDMI-CEC is an HDMI feature many TVs and peripherals have. It allows devices connected to your TV through HDMI ports to communicate back and forth with your TV. If your Roku TV turns off randomly, try disabling HDMI-CEC in your TV’s menu and check if the problem has been resolved.
- To do it, open Settings on your Roku TV.
- Select System, and choose Control Other Devices (CEC).
- From here, uncheck all of the boxes and restart your device.
Once your device finishes booting up, check if the problem persists. If it does, move on to the next solution.
Method 2: Unplug your TV
If turning off HDMI-CEC does not help, try unplugging your TV from the power source and keep it unplugged for at least 15 minutes. After that, plug it back in. Following this method, your TV will hard reboot, which may fix any issues your TV might be running into.
If that does not help, try unplugging all the devices currently connected to your TV, ranging from sound bars to gaming consoles to smartphones. After that, turn off your TV, then wait for at least 30 seconds and turn it back on.
Method 3: Check Your Previously Connected Devices
Some external devices like Xbox Series X or Playstation 5 have the option to turn on or off your connected TV. If your TV was previously connected to a gaming console, go to its Settings, look for the option, and turn it off. Now, check if your Roku TV keeps turning off randomly. If it still does, make sure you read on.
Method 4: Check the Roku App
Sometimes the Roku app is not working as intended, thus causing your TV to turn off. In this case, try updating the Roku app on your smartphone. If the Roku app doesn’t recognize or display your Roku TV, ensure both devices are on the same network. You can check which network your Roku TV is connected to by going to Settings > Network > About.
If the app is still not working, you can connect the Roku app to your Roku TV manually. To do it:
- Go to Settings > Network > About, and get the IP address.
- Open the Roku app on your phone, select the Devices tab, and hit the three dots button on the left.
- Choose Connect Manually, enter the IP address you obtained earlier, and hit Connect.
Method 5: Reset Your Roku TV Completely
Resetting a TV should fix any software-related issues it might be running into. There are two ways you can reset your Roku TV.
- Go to Settings > System.
- Select Advanced System Settings.
- Choose Factory Reset. This will erase everything on your TV, and you must set up the whole thing from scratch.
Alternatively, press down and hold the Reset button on the side of your TV. Keep it pressed for at least 15 seconds until your TV finishes booting up.
Method 6: Enable Store Mode
If none of the above solutions does help, try enabling store mode on your TV. This allows you to download apps and should fix the issue. To enable store mode, go to Settings > System > Store Display Mode > Turn on the switch.