You and BT have been together for years, and you feel it’s time to leave. It’s very straightforward to switch to a different broadband provider from BT, but there are a few things to keep in mind before proceeding with your plan.
One of the questions we get asked a lot is where your BT box still works without a BT subscription. Do not worry; we are here to help. This article will help you find the answer to this question.
Switching from BT: Will My BT TV Box Still Work?
The answer is Yes. Your BT TV Box will work even on different broadband. You can still access iPlayer, Netflix, Freeview channels, and recording features without a subscription. But, you will not have access to BT channels and its exclusive content.
Will I Have To Return My BT Box If I Cancel My Subscription?
The answer is Yes. According to BT, when you replace hubs or boxes or leave BT, you need to return any equipment supplied by BT at the start of your subscription.
This policy is applied to all BT Broadband Hubs (Hub 4, Smart Hub, and Smart Hub 2) and TV Boxes (Z4, G4, and G5) sent out to customers after 13 December 2019. You have 60 days to return your items or you will be charged a fee.
How Much Will I Be Charged For Unreturned Items?
That depends on which BT devices you have. Below is the complete list of the current prices charged for non-returned equipment.
| Devices | Charge Fee |
| Home Hub, Smart Hub | £43 |
| Smart Hub 2 | £50 |
| BT Box (Z4) | £60 |
| BT TV Recordable Box (G4) | £89 |
| BT TV 4K Recordable Box (G5) | £115 |
| BT TV Box Pro | £115 |
| BT TV Box Mini | £61 |
| Hybrid Connect | £63 |
| Complete Wi-Fi discs | £30 per disc |
Can I Still Return My Equipment After I am Charged?
Yes, BT will credit you the full amount back to your account if you return your equipment to them within 2 years.
