No Sound on Your Samsung TV (even Not Muted)? Here’s What to Do

You’re sitting back in your favorite chair, ready to catch up on the latest episode of your top series, when you realize there’s a problem: Your Samsung TV is as silent as a winter night. The remote isn’t muted, and yet, not a sound breaks the quiet.

Just like you, I found myself grappling with a similar issue not long ago. My Samsung QN90B Neo QLED, a marvel in its own right, decided to throw a curveball one evening. It had sneakily connected to my partner’s AirPods, unbeknownst to me. Cue the frantic search for solutions, which I’m thrilled to share with you in the hopes of saving you some valuable time. Let’s get your Samsung TV singing again!

Early Possible Solutions

Before we delve into the nitty-gritty of a thorough troubleshooting process, here are some quick solutions you can try. You might just find the silent culprit lurking in one of these simple steps!

Check TV Settings

Perhaps it’s a simple case of misconfiguration. Go to your TV’s audio settings (usually found under ‘Settings > Sound’). Ensure the ‘TV Speaker’ or ‘Internal Speaker’ option is selected and the sound levels are appropriately set.

Check Connected Devices

If your Samsung TV is connected to other devices like a soundbar, gaming console, or even a pair of Bluetooth headphones (like in my case), it might be worth checking them. Make sure they aren’t inadvertently hijacking your TV’s sound.

Power Cycle the TV

This age-old tech adage, ‘Did you try turning it off and on again?’ could be your answer. Powering off your TV, unplugging it for a couple of minutes, and turning it back on can help reset its internal settings.

Update TV Software

Your Samsung TV’s software might need a quick refresh. Go to ‘Settings > Support > Software Update’ to check if there are any new updates available.

Keep in mind that these are preliminary checks. If you’re still staring at a soundless screen, don’t worry. We have a more detailed guide to help troubleshoot your Samsung TV’s audio issues in the following sections.

Detailed Guide on Troubleshooting

While the preliminary checks are a great starting point, we might need to dig a bit deeper if the issue persists. Let’s dive into a more in-depth analysis and solution for the ‘silent movie’ problem you’re experiencing with your Samsung TV.

Check TV Settings in Detail

  1. Adjust the Audio Settings: Navigate to the sound settings of your TV. Ensure all the settings are correct, such as the audio format and output device. Experiment with different settings to see if any of them restore the sound.
  2. Verify Speakers Settings: Make sure the TV speaker option is selected if you’re not using an external audio device. The sound level shouldn’t be set too low either. It’s simple, but sometimes overlooked.

Review Connected Devices

Check Cables and Connections: Examine any audio cables connected to your TV. Whether it’s HDMI, optical, or analog, ensure they are correctly inserted and in good condition. Loose or faulty connections can be silent culprits.

Troubleshoot Connected Devices: Let’s take a closer look at this, especially if you’re connecting wireless devices to your TV. Remember my story about the stealthy AirPods? The TV was not at fault; instead, my partner’s AirPods had silently paired with the TV, rerouting all audio to them. So, if you’ve connected Bluetooth devices to your TV, ensure they are disconnected or switched off when not in use. You can manage Bluetooth connections under ‘Settings > Sound > Sound Output > Bluetooth Speaker List’ on most Samsung TVs.

How to Power Cycle the TV

Power cycling the TV allows it to reset and can resolve lingering software glitches. Start by switching off the TV using the remote control or the power button. Next, unplug the TV from the wall outlet. Wait for about two minutes, then plug the TV back in and switch it on. This could potentially solve sound problems caused by minor software bugs.

How to Update the TV Software

Regular updates keep your TV running smoothly and can sometimes resolve unexpected issues. To update your Samsung TV, navigate to ‘Settings > Support > Software Update’. Follow the prompts if any updates are available. If your TV isn’t connected to the internet, consider doing a manual update using a USB drive.

Remember, these steps are not overly technical and can be done by anyone. Stick with me, and we’ll have your Samsung TV back in perfect harmony in no time!

When to Seek Professional Help

If you’ve followed the troubleshooting steps and your Samsung TV remains persistently quiet, it may be time to seek professional help. Here are some indicators that it’s time to reach out:

Persistent Silence: If you’ve tried all the steps and your TV is still silent, the issue might be more complicated than a simple settings glitch. It could be a hardware problem or a more complex software issue that needs professional attention.

Sound Distortions: If you’ve regained the sound, but it’s distorted or inconsistent, this could indicate a problem with the TV’s speakers or sound processing hardware.

If your Samsung TV falls into one of these categories, don’t despair. Samsung has a robust customer service system ready to help.

Reach out to Samsung: Contact Samsung’s customer service via their hotline, live chat, or email. Have your TV model number and description of the issue handy. Their team of professionals will guide you through additional troubleshooting steps or arrange a service appointment if needed.

Sometimes, it takes an expert hand to solve tricky tech issues. Remember, seeking professional help is not a sign of defeat but an essential step in ensuring the longevity and performance of your TV. Let’s get your home cinema experience back on track together!

Commonly Asked Questions

Now that we’ve walked through the main solutions, let’s tackle some frequently asked questions related to sound issues on Samsung TVs. You might just find an answer to a question you didn’t know you had!

Why does my Samsung TV sound keep cutting out? This can be due to various reasons like poor cable connections, interference from other devices, or a software issue. Power cycling your TV or checking the connections could help resolve this.

Can I use headphones with my Samsung TV? Absolutely! Most Samsung TVs support Bluetooth connectivity, allowing you to pair your Bluetooth headphones directly. Just remember to disconnect when not in use to prevent unintentional rerouting of sound.

How do I reset the sound on my Samsung TV? You can reset the sound settings by going to ‘Settings > Sound > Expert Settings > Reset Sound’. This returns all sound settings to their factory default.

Can a Samsung TV connect to two Bluetooth devices simultaneously? As of now, most Samsung TVs can connect to only one Bluetooth audio device at a time.

Remember, if your question isn’t covered here, don’t hesitate to seek professional advice. You’re not alone in your tech troubles, and there’s always a solution to be found!


Navigating through sound issues on your Samsung TV might seem daunting, but armed with these troubleshooting steps, you’re well on your way to restoring harmony. From exploring basic settings to diving deeper into connected devices and even considering professional help, we’ve traversed the landscape of potential fixes together.

Remember my silent Samsung QN90B Neo QLED? It was simply a case of unexpected AirPods pairing, a sneaky problem solved by careful checking of connected devices. Your solution could be just as simple or require a bit more digging. Don’t be disheartened if the first solution you try doesn’t work. Keep experimenting, and soon enough, you’ll be enjoying your TV as you did before – with all the vibrant sound it was designed to provide.

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About S. Santos

πŸ‘‹ I'm a technology columnist and blogger with over 10 years of experience, currently serving as Blue Cine Tech's AV Editor. Specialising in gadgets, home entertainment, and personal technology, my work has been featured in top technology blogs. I'm dedicated to breaking down the complexities of the latest tech trends, from explaining the intricacies of Dolby Vision to optimising your streaming experience. This blog serves as a platform for my ongoing exploration of the ever-evolving tech landscape. If you see me at industry events like CES or IFA, feel free to say hello.

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