If you use Virgin TV, you might have seen an error code pop up on your TV. There may be many different reasons as to why the error code popped up. Some error codes appear due to an issue with your account. Meanwhile, others appear due to an issue with one of your devices.
To find out why an error code appeared on your TV and how to fix it, you should continue reading to find information on the most common error codes.
7400
Error code 7400 is one of the most common error codes users see pop up on their TV screens.
This error code means that your TV box cannot connect to your Virgin Media account. Luckily, it is a fairly simple error to fix, and it only takes a couple of steps to solve.
The first thing you should do to fix this issue is reboot your device, and you might also need to reboot your WIFI box. Rebooting your devices is the fastest way to solve this issue. If your device continues to show this error code even after rebooting it, you need to look at the color of the light on your device because different colors mean different things.
If there is white light, then it means that the device is on, and you should try to reboot it and check that the ethernet cable is connected. This will typically fix this issue.
If the light on the device is red, then your device is on standby. To get it out of standby, press the ‘Home’ button on your remote. After getting your device out of standby, you need to reboot the device from the socket. Doing this will typically fix the issue.
If the light on the device is amber, then it means that your box has a fault. The first thing you need to do is reboot the device. If rebooting doesn’t solve the issue, then you will need to get in contact with Virgin Media as they are the only ones that can resolve the issue at that point.
If there is no light coming from your device, then it means that the TV box is turned off. The first thing you should do is check the back of the box to make sure that it is switched on. Next you should make sure that the power cable isn’t loose on the TV box or the socket, and you need to do the same for the power adapter. Doing this typically fixes the issue, and if it doesn’t, then you need to reach out to Virgin Media to fix the issue.
Lastly, if there is a flashing light on the device, then it means that the TV box has a fault. The first thing you need to do is wait five minutes to see if the light stops flashing. Next, reboot the device. Doing this will typically solve the issue.
C130
This is another common error code that people see pop up on their TV devices. This error code is fairly simple to resolve.
This code means that there is an issue with your connection. Your TV device isn’t connecting to your internet, which is why this error code is popping up on your TV. The first thing you should do is reboot your TV box and the WIFI hub.
If rebooting it doesn’t fix the issue, and you don’t have an ethernet cable connected to your TV box, then you need to follow the following steps. First, you need to press the ‘Home’ button on your remote.
Next, you need to check that you are connected to WIFI. To do this, you need to go to Help & Settings, then go to Settings, then Network, then Change Network Settings, and Connect to WIFI. After you have done this, you need to reboot your device again. Following these steps will typically resolve the issue.
If you do use an ethernet cable on your TV box, then you need to follow these steps to solve the issue. First, you need to check that the TV box cables are firmly connected because this error code can pop up when cables are loose. Next, you need to press the ‘Home’ button on your remote.
Third, you need to check that your device is connected to WIFI following the same steps as mentioned above. Lastly, you will need to reboot the TV box. Once you have followed all of these steps, the issue should be solved.
This issue is typically one of the easier ones to solve. If, after following the steps listed above, the error code continues to show up, then you need to get in contact with Virgin Media’s customer service. They will be able to offer other alternatives to fix the issue and get rid of this error code.
WO2
Error code WO2 is one of the most common errors that appear on Virgin Media TVs. This error appears whenever there is a problem with the signal. This is perhaps the easiest error code to fix. All you need to do is follow the following simple steps.
The first thing that is recommended when this error code appears is to reboot your Virgin Media device. If rebooting doesn’t fix the issue, then it is likely an internet issue.
At this point, you are going to want to check the cables connected to your TV box to make sure they aren’t loose. Loose cables can be the cause of this problem. After checking to make sure that all of the cables on your Virgin Media device are in place, then you will need to reboot your device from the socket once more.
More than likely, the steps mentioned above will fix the issue. However, if these steps don’t fix the issue, then you will need to contact Virgin Media’s customer service.
C133
You might see this issue pop up on your Virgin Media TV. This is a very common error code to appear. When this error code pops up, it means that there is an issue with your connection. To fix this issue, you will need to follow the following steps.
If your WIFI hub is also connected to other devices, then your first step will be to reboot all of your devices. If rebooting doesn’t solve the issue, then you will need to take a couple of different steps depending on whether you have an ethernet cable connected to your TV box or not.
If you do have an ethernet cable connected to your TV box, then you will need to follow these steps. First, you will need to check that all of the cables are firmly in place. Next, you will need to press the ‘Home’ button on your TV remote to bring it out of standby and get to the main menu.
Next, you are going to need to check that you are connected to WIFI by going to: Help & Settings> Settings> Network> Change Network Settings> Connect to WIFI. Lastly, follow the on-screen instructions to make sure that you are connected to WIFI. After following all of these steps, you will need to reboot your device. At this point, the issue should be resolved. If this doesn’t fix the issue, then you will need to contact customer support.
If you don’t have an ethernet cable connected to your TV box, then you will need to follow these steps in order to solve the issue. First, you will need to press the ‘Home’ button to access the main menu. Then, you are going to need to follow the steps listed above in order to make sure that you are connected to WIFI. Lastly, reboot your device, which should take care of the issue.
N27
This error code is a pretty common error code to get on your Virgin Media device. Whenever you see this error code pop up on your TV, it means that there is an issue with your network connection.
The steps to fix this issue are the following. First, switch off your TV box using the switch on the back of the box. Second, switch off the WIFI hub by either turning it off at the wall or by unplugging the power cable. Next, check that the WIFI cables are properly connected to the WIFI hub.
The next step is to check that the cables are properly connected to the TV box. Next, you will turn the WIFI hub back on by either plugging it back in at the wall or by connecting the power cable once more. Lastly, you will need to switch the TV box on again by either pressing the switch or by plugging it back into the wall.
Following these steps should be able to get rid of error code N27. If for whatever reason, you are still getting this error code after following these steps, then you will need to contact Virgin Media’s customer support to get them to help you solve the issue.
C233
Another pretty common error code to get on your Virgin Media TV is error code C233. Whenever you get this error code on your TV, it means that there is an issue with your wireless settings.
When this error code pops up, the first thing you need to do is check the Virgin Media website to check the status of your service. They will then allow you to check if there are any service outages in your area.
There isn’t much you can do to fix this issue yourself because it is mainly caused by service issues on Virgin Media’s side. Unlike some of the other errors on this list, there aren’t any steps you can take to try to fix this issue yourself.
S101
Error code S101 is among the top ten most common error codes that pop up on Virgin Media TVs. This error code means that your TV box cannot prepare your channel information.
First thing you will need to do is to try to reboot your device. If that doesn’t work, then you will need to take certain steps depending on what color the light on your device is.
If your device has a white light, then you will need to take the following steps. First, you will need to reboot the TV box and WIFI hub. Then you will need to check that the ethernet cable is properly attached to both devices. Doing this should resolve the issue.
If your device has a red light, then you will need to follow these next steps. First, press the ‘Home’ button on your remote to get your device out of standby. Next, you will need to reboot your device. Following these steps should help resolve the issue.
If your device is showing an amber light, then your device might have a fault. To fix this fault, you will want to reboot the device and wait 10 minutes to see if the light changes color. If your device continues to show an amber light after being rebooted, then you are going to need to get in contact with Virgin Media’s customer support.
If there is no light coming from your device, these are the steps you will need to follow. First, turn the switch at the back of the box to be on. Next, you will want to check that the power cable is firmly attached to the box. Lastly, check that your power adapter is properly attached. Following these steps should resolve the issue.
If your device has a flashing light, then you will need to take these two steps. First, wait about 5 minutes to see if the flashing light stops. Frequently your device can fix the issue on its own. If the flashing light is still there after 5 minutes, then you need to reboot your device. Rebooting the device after waiting to see if the light disappears should take care of the problem and get rid of the error code.
Also read: How to Get Disney Plus on Virgin TV
