Troubleshooting ITV Hub Not Working

The ITV Hub is a great TV app for UK residents that allows you to watch all of your favourite ITV shows in one convenient place. However, you may not be able to access it from time to time. In this guide, we’ll troubleshoot the different issues that can affect your app and lead to the ITV Hub not working.

Let’s have a look at what you’ll discover in this article:

Server disruption

Probably the most frustrating reason why the ITV Hub can stop working is their servers may go down from time to time. The good news is this means there’s nothing wrong with your device. You simply have to wait for them to get back up and running before you can use your app again. However, unless it’s a really serious outage, you probably won’t get notified by ITV when the servers are back up and running so you’ll need to keep checking yourself.

If you’re unsure if the ITV Hub servers are down, you can use free services like where you can see if other users are reporting the same issues. Downdetector uses real-time and real-world data that gets updated constantly. It also provides a handy heat map of the country so you can see where the worst affected areas are.

Your Internet Is Unstable

When it comes to apps not working properly, it’s usually because your internet connection is not stable enough. The ITV Hub requires about 800 kbps but if your internet signal is weak, the ITV Hub will automatically adjust itself so you may find that you get buffering screens or lagging whilst you’re trying to watch your shows. 

The first thing to do if you have a wireless connection is to move your device closer to your router. If you can, try and use an ethernet cable to connect your TV to your router. Wired connections are far superior to wireless connections and you’ll have less chance of the ITV Hub not working.

Clear Your Data

It’s important that you delete your caches if you notice any of your devices slowing down. This is very easy to do and the ITV Hub is no different. If your browser is bogged down with caches go to the settings on your browser and clear your caches

If you’re watching the ITV Hub on your TV, you can also try closing the app and turning off your TV before turning it back on again to see if your problem persists. 

The next thing you can try is deleting the ITV Hub app completely. If the ITV Hub is still not working when you reinstall it, try some more of our troubleshooting techniques below.

Update the app

Smart TVs will usually automatically update apps every time there is an available update, however, on the rare occasion that they don’t you’ll need to do it manually. Your ITV Hub troubles could be down to having an older version that does not work anymore.

To update your ITV Hub app;

  • Go to the ITV Hub app on your TV
  • Go to Settings
  • Click Update

If there is a new version of the ITV Hub available, updating your app should get you back up and running.

It’s also important to note that you may be having issues with your ITV Hub depending on your TV brand, not the ITV Hub app itself. Next, we will take a look at some specific issues you can run into on your TV.

ITV Hub won’t work on Samsung TV

Samsung TVs are one of the most popular options in the UK however they too can run into streaming issues. If your ITV Hub is not working on your Samsung TV, here are a few things to try.

Update your Samsung TV

As well as updating your app, you can update your TV. Fortunately, this is incredibly easy to do on Samsung. Your Samsung TV will normally update itself to the latest version however you may have to do it manually

  • Make sure you’re in TV mode
  • Go to the Main Menu on your remote
  • Go to Settings > See Updates

If your Samsung TV has an update it will restart itself upon completion.

Perform A Hard Reset

If updating your Samsung TV doesn’t fix the issue, you can always perform a hard reset. A hard reset will wipe your data from your TV but it will give you a good-as-new TV again!

Here’s how to do it;

  • Go to the Main Menu > Support
  • Go To Self Diagnose > Hard Reset
  • Enter your pin

ITV Hub Not Working on Panasonic TV

Panasonic TVs are also popular options. Here are some similar troubleshooting options if the ITV Hub is not working on your Panasonic TV.

Clear Your Data

You can also clear your data and caches on Panasonic TVs. Here’s how to do it;

  • Hold down the Main Menu button
  • Select the ITV Hub
  • Click the following on your remote;

Up x 2

Down x 2

Left x 1

Right x 1

Left x 1

Right x 1

Up x 4

When prompted, click on Deactivate and then log back into your account.

Update Your Panasonic TVs Software

It’s also important to check if your Panasonic TV has new software available. If you’re using an older version, your apps may not work properly. 

Here’s how to do it;

  • Go to the Main Menu on your remote
  • Navigate to Network
  • Go to Software Updates
  • Your TV will check for updates
  • Choose an update if there are any available

Your Panasonic TV will rest upon completion.

Perform A Hard Reset

Just like Samsung TVs, you can perform a hard Reset of your Panasonic TV. This will clear all saved data so just bare that in mind before you do it. 

  • Go to the Main Menu
  • Select Settings and then choose System
  • Press Factory Default and confirm. You may need to enter your pin.

ITV Hub Not Working On Firestick

Watching the ITV Hub on your Firestick is a great and convenient option. However, your Firestick is not immune to issues, just like TVs.

The first thing to do is to try and clear the app caches on your Firestick. This is really easy to do. Simply go to Settings > Applications >Manage Applications > Clear Cache > Clear Data.

If your Firestick is showing you a blank screen, make sure it’s plugged in properly to a working HDMI port. If your ITB Hub freezes completely, it’s recommended to remove your Firestick and then leave it for several minutes before connecting it.

You can also try uninstalling the ITV Hub app and then reinstalling it. Just like your smart TV, your Firestick should be updating apps in the background, every time there is a new update. However, if you want to check if you can update the ITV Hub manually, do the following. Go to the Home Screen > Settings > Applications > Appstore > Automatic Updates and then click ‘On’. 

ITV Hub Not Working On NOW TV

If the ITV Hub is not working on your NOW TV, there are also some different options you can try. Like the ITV Hub itself, NOW TV adjusts your video depending on your network connection and speed. Because of this, it’s important to follow best practices and move your TV closer to your router and make sure there is nothing blocking the signal.

Update Your Software

The best option to fix the ITV Hub not working on NOW TV is to update your software. Luckily, NOW TV makes this process very straightforward. To update your software to the latest version, you’ll need to press a series of buttons on your remote.

Here’s how to do it;

Home x 5

Fast forward x 3

Rewind x 2

You should receive an update option on your screen. Simply click OK and your NOW TV will update. Your NOW TV may restart once the update is complete.

Perform A Hard Reset

You can also perform a hard reset if your ITV Hub is not working on your NOW TV. All you need to do is Settings > System > Advanced System Settings > Factory Reset. Then you will need to enter your 4 digit pin number and your NOW TV will restart.

Warning: This will erase all your data.

ITV Hub Not Working Conclusion

So there you have it, you can use this extensive list of troubleshooting options no matter what device you watch your ITV Hub app on. Most issues will be resolved by making sure your connection to the internet is strong, however, every now and again it’s important to clear your data to keep your apps light and running smoothly. 

If your ITV Hub app continues to not work properly, you can always contact the ITV Hub app support on their website for more guidance. However, the first thing you should do if you haven’t already is visit to see if the whole service is down. The only issue is you won’t be notified when it is back up and running as different areas of the country may gain back access in stages rather than all at once.

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About S. Santos

👋 I'm a technology columnist and blogger with over 10 years of experience, currently serving as Blue Cine Tech's AV Editor. Specialising in gadgets, home entertainment, and personal technology, my work has been featured in top technology blogs. I'm dedicated to breaking down the complexities of the latest tech trends, from explaining the intricacies of Dolby Vision to optimising your streaming experience. This blog serves as a platform for my ongoing exploration of the ever-evolving tech landscape. If you see me at industry events like CES or IFA, feel free to say hello.

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