How To Fix your smart TV That won’t connect to the internet

We’ve all experienced a loss of Wi-Fi at some point. It’s incredibly frustrating when your internet stops working and you can’t work on that assignment or stream your favorite show. Smart TVs can have the same issue from time to time. Because smart TVs need the internet to connect to apps, it’s important to have a good and stable Wi-Fi connection. A loss of internet connection can indicate a fault with your TV or it can mean there’s an issue with your router. Here’s what you need to do to minimize connection issues;

  • Limit the amount of devices connected to your Wi-Fi
  • Make sure your router is within 30 feet of your smart TV
  • Use an ethernet cable for a direct connection to your router

You also need to make sure that your Wi-Fi is set up properly on your TV and you have entered the correct password.

The method of resolving your specific internet connection issues will be dependent on the model of smart TV you own. With that in mind, let’s take a look at what you’ll need to do for each of the major smart TV manufacturers.


If your Samsung smart TV has lost connection to the internet, first try unplugging all of its components and leaving it to sit for five minutes. Once you have rebooted it, go to Settings and set it to factory default settings. This should hopefully fix the issue, if not, try the following steps;

  • Unplug the modem for 5 minutes and plug it back in.
  • Remove power to your router for 5 minutes and plug it back in.
  • Unplug the smart TV for 5 minutes and plug back into power.
  • Go to the smart TV menu and select Settings > General > Network > Network Status, and select Network Reset.
  • Change IP SETTINGS in the smart TV menu: DNS SERVER to
  • Update the firmware on your smart TV to the newest version.
  • Turn off all firewalls as a test to be sure this is not causing issues.
  • Go back to the smart TV and try to connect to Wi-Fi. (If the connection is successful, stop here, you are done; if not, continue below.) Be sure you are typing in the correct password; it will be noted on the back of your router if you have not yet personalized it.
  • Try connecting to a different network—either 2.4, 5, guest SSID, or Wi-Fi direct—if the network you chose still does not connect.


If your LG smart TV won’t connect to the internet, first make sure your router is set up properly and your network settings on your TV are also set up correctly. If everything looks fine but your LG tv still won’t connect to the internet, try the following.

Turn off the quick start feature

  • Press “Settings” on your LG remote.
  • Go to “All Settings.”
  • Go to “General.”
  • Go to “QuickStart.”
  • Toggle to “Off” position.

Power cycle your TV

  • Power off the TV and unplug it.
  • Press and hold the power button for 3 seconds.

Plug the TV back in, hit the power button, and try to connect to your Wi-Fi again

Sony TV


If your Sony smart TV won’t connect to the internet, it’s likely down to network issues. You can try the following to resolve the issue;

  • Try to access internet content.
  • Note if an error code appears. If it does, find it in the TV manual and skip the rest of this section. If it doesn’t, continue troubleshooting.
  • If your TV isn’t an Android TV, refresh the content. On the remote control, press HOME > Settings > Network or Network Setup > Refresh Internet Content.
  • Update the software.
  • Do a power reset.
  • Reset your modem or router by unplugging it for at least half a minute.
  • Reset the TV to the original factory settings (HOME > Settings > Device Preferences > Reset > Factory Data Reset > Erase Everything).
  • Check if there’s an issue with your service provider.

Sometimes your software needs to be updated to connect to Wi-Fi properly. You can do this by following these steps;

  • On the remote control, press Home > Apps > Help.
  • Under System software update, click: Checking if updates are available for your TV.
  • Turn the automatic updates on.
  • Download and install any available updates.


If your Roku TV won’t connect to the internet you first need to make sure the network settings are set up properly. Here’s how;

Roku TV
  • From the home screen, press Left on the remote to enter the side menu. Then, scroll down to Settings.
  • Press Right on the remote to enter Settings, and press Right again to go to Network. Press Right one more time to focus on the Network page.
  • Scroll down to Set Up Connection > Wireless and press OK.
  • The system will perform a wireless scan for nearby networks. When it’s done, you will see a list of available networks nearby. Look for your network in the list and press OK.
  • Enter the password for your wireless network then scroll down to Connect and press OK on the remote. If your password is correct the system will begin connecting.

If you still cannot connect your Roku TV to the internet then you’ll need to reset your TV. You can do this by using the below steps on your remote;

  • From the home screen, press Left on the remote to enter the side menu. Then, scroll down to Settings.
  • Press Right on the remote to enter the Settings menu, and scroll down to System. Press Right to focus on the System menu.
  • Scroll down to System Restart > Restart and press OK on the remote.
  • Wait for the Roku to reboot.

If you are still having connection issues try putting your TV back to its factory settings;

Go to Settings > System > Advanced System Settings > Network Connection Reset. Select Factory Reset.

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About Mike Herrera

Mike Herrera is a man of many interests. He loves to travel, and has been to over 20 countries so far. One of his favorite things about traveling is the opportunity to learn about different cultures and languages. Mike also speaks Spanish fluently, having studied computer science in his undergraduate years at UC Berkeley. When he's not traveling, Mike enjoys playing volleyball with friends or just hanging out on campus with them too!

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