The error message: Your device is overheating. For help, visit go.roku.com/tempcheck.
Owning a Roku stick is a sound investment for the most part. Not only is it relatively inexpensive, but it allows you to transform your television into a streaming device capable of receiving multiple channels. From Netflix to Hulu, you will never be short of something to watch.
But what happens if you’re settling in for the evening and you get an error message instead of your chosen streaming service, telling you that your Roku stick is overheating? Well, the good news is you’re not alone. Stay with us while we take a look at how to fix a Roku stick overheating issue.
What May Cause It?
A Roku Stick may overheat and stop working for a number of reasons. These are as follows:
- Stored in direct sunlight
- Stored near a radiator
- Used for prolonged periods of time
- The Roku box is stored inside an enclosed space such as a cupboard
- Stored too near the television
- Not kept clean and dust free
If you find you’re getting the Roku stick overheating issue frequently, check to make sure you’re not keeping it in one of the above places, as it is likely the simple solution. If not, and the problem persists, let’s take a deeper look at the issue.
How to Know When It Is Overheating
But how do you know if your Roku stick is overheated, and not just malfunctioning? Well, there are a couple of ways you can tell.
First of all, your Roku will have a continuous red light on the front of it if it’s an overheating issue.
Another way to tell if your Roku stick is overheating is to use manual touch. Simply feel the device with the back of your hand. A little bit of heat is normal and should be ignored, but if it’s any more than that, you should look to take steps to prevent it from overheating. And of course, last but not least, the third way you can tell if your Roku stick is overheating is by the error message you will see displayed on the television screen.
Perform a Temperature Check
The first thing you need to do if experiencing the Roku stick overheating issue is to perform a temperature check for your device. Do NOT ignore this message! If you do choose to ignore the message, it could lead to complete failure of your Roku stick and could even damage your television.
To perform your temperature check, go to the link on your screen, or copy it from further up in this article.
How to Fix it
Now let’s take a look at how to fix the Roku stick overheating issue, and also how we can prevent it from happening again in the future.
As soon as you get the message and you’ve done a temperature check, do the following:
- Carefully unplug the power cable from your Roku device and set it to one side to cool down.
- Wait for ten minutes or so, or until it is cool to the touch.
- Once cool, move its location to somewhere cooler than where it was stored previously.
- Pop the power cable back in and turn your Roku back on. Hopefully, this will have fixed the issue straight away. If not . . .
- Disconnect the power cable again and repeat the steps above.
- If the problem persists, stop using the Roku device immediately. It may be damaged or faulty.
If you follow the above steps, you should be able to begin using your Roku stick again with no issues.
But wait! There is one more simple fix below.
How to Fix With an Extender
An extender is a device that will allow you to move your Roku device to a location further away from any warm spots. Because Roku is aware of the overheating issue, they will supply you with an extender cable, free of charge! To obtain one, follow the steps below.
- Go to the Roku HDMI page
- Fill in the form with your name, address, and contact information
- Check the back of your Roku stick to find your serial number and enter it on the form when prompted
- Submit the form
- Wait for your free extender to arrive in the post!