The BT home hub is a great device that offers a lot of cool features, ranging from next generation Wi-Fi to smart channels to dual band and smart scan. However, the device can be very annoying when things go wrong.
There are a number of different colors that flash up on your BT home hub and they let you know it’s working or whether there are any problems that have occurred. So, it’s important to know what these lights mean and how to prevent them from happening again.
There are different types of BT smart hub devices that flash lights, including BT smart Hub 2, Ultrafast Smart Hub, and BT Home Hub 4 or 5. Check out the table below for more details.
BT Smart Hub 2
|Light Status||What It Means||What To Do|
|Blue||Your Hub is connected to your broadband and working properly||If you cannot get online, try turning your device off and on.|
|No Light||The power is now off or the lights have been turned off||Full Fiber Connection: Keep your Openreach modem connected to the mains, with all the lights turned on.|
Fiber Connection: Make sure your Hub is plugged in, switch it on and all the lights are now on.
|Green||Your Hub is starting up||Your Hub is starting up and it should take at least 3 minutes.|
If it stays green, turn off your Hub and on again. If the lights does not turn blue, perform a factory reset using the reset button at the rear of the device
|Flashing orange||Your Hub is connecting to broadband||Wait at least 3 minutes for the device to start up. The light should turn blue when it’s ready.|
|Flashing purple||Your Hub is working but the broadband cable is not connected||Make sure the broadband cable is connected properly.|
|Orange||Your Hub is not connected to the internet||Try connecting a device to your Hub. Open a web browser and follow the instructions to get your device connected.|
|Red||Your Hub is having a problem somewhere||Turn off your Hub off and on again using the Power button. If the light does not turn blue, use a paper clip to perform a factory reset.|
|Purple||Your Hub is connected to the EE mobile network via Hybrid Connect||Your broadband connection is not set up yet, or there is a problem with your broadband|
|WPS button flashing||If the button is flashing blue, press the WPS button on your computer or device. |
If it’s flashing red, wait for several minutes and try again.
BT Home Hub (4 and 5)
|Power Light Status||What It Means||What to Do|
|Green or flashing green||Your Hub is starting up||Wait for at least 20 seconds until it’s ready|
|Blue||Your Hub is working properly||If you cannot get online, try turning it off and on again|
|Off||Your Hub is not receiving power||Make sure the power switch button is on and your device is plugged in correctly|
|Orange||There is a problem somewhere||Try turning it off and on. Also perform a factory reset if the light does not turn blue|
|Red||Your Hub is not connected to broadband||Hit the Restart button and let it go when the Power light turns orange. If that does not help, reset your Hub using the Reset button at the back.|